Frequently Asked Questions
Before you hire a Bookkeeper, you should ask a few questions to ensure you’re in the right hands. Here are the most common queries we get. Can’t find your burning question? Give us a call!
What is the scope of your bookkeeping service?
In short, if it’s related to business accounts, we can do it. Here’s a list of the main functions:
– Completion & management of regulatory documents – Super, Payroll, Worker’s Comp and more.
– Account reconciliations, raising invoices, payment processing & chasing debtors.
– Payroll management and compliance.
– Business Activity Statements, PAYG calculations & reporting, payment summaries and compliance reminders.
– Regular Business reports.
– Accountancy software installation, set-up and customisation for your business. We can even train you how to use it!
How long do you take to respond to account queries?
Typically we acknowledge all queries within 24 hours. Detailed responses may take up to a week at off-peak times of year.
Are you a qualified and registered bookkeeper?
Not only are we a registered BAS agent with the Tax Practitioners Board, but we are also members of the Institute of Certified Bookkeepers. Minimum levels of knowledge and bookkeeping qualifications as well as a commitment to ongoing professional development and education is a requirement of this membership.
How do you keep in touch with your clients?
In some instances, we work with clients at their premises and in others, we work remotely from our own office. Communication is via email and telephone – let us know what works best for you so we can accommodate your preferred method of contact. Typically we’ll be in closer regular contact at the beginning of our professional relationship and then provide regular updates at agreed intervals. We’re always just a call or email away and you’ll always be dealing with the same person who understands your business and its needs.
Who owns the subscriptions to my accountancy software?
You do – this ensures you always own and have access to your data.
How familiar are you with the construction industry?
Many of our clients are in the construction sector and MANY YEARS OF EXPERIENCE WORKING WITH CARPENTERS, PLUMBERS AND ELECTRICIANS.
Over our years of bookkeeping, we have also become familiar with the Insurance Sector, RETAIL, HOSPITALITY, TECHNOLOGY AND DESIGN. Our Professional Membership provides us access to a wide range of bookkeeping resources that enable us to bring ourselves up to speed on the latest bookkeeping practices for all small business sectors
Do I have to hire you for all of my bookkeeping, or can you just take care of specific aspects of my accounts?
We are happy to support you with all or some of your bookkeeping needs. Contact us and we can discuss the best split of our services for your business and support requirements.
How do you charge for services?
This depends on the nature of your support. Both hourly rates and fixed monthly fees can be arranged.
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